Wireless Customer Agreement

This Wireless Customer Agreement (the "Wireless Agreement") is between T1 Mobile LLC d/b/a TrumpSM Mobile ("Trump Mobile," "we," "us," or "our") and any person or entity activating, using, or paying for our Services ("you" or "your"). This Agreement governs the terms of use for voice, messaging, and wireless data services, including devices, software, websites, mobile apps, and all related services (collectively, "Services").

Your Services are also subject to the specific terms, conditions, features, limitations, and pricing applicable to your selected rate plan or service plan ("Rate Plan"), including any promotional terms, data usage thresholds, data transmission speed limitations, and included or excluded features. In the event of a conflict between this Agreement and your Rate Plan, the terms of your Rate Plan will govern with respect to those specific Services. You acknowledge that your applicable Rate Plan was presented to you at the time of enrollment or activation, and that you had the opportunity to review its terms before accepting this Agreement. By activating or using the Services, you agree to be bound by your Rate Plan.

This Wireless Agreement, together with the Rate Plan, Privacy Policy, Terms of Use, and Acceptable Use Policy (collectively, the "Agreement"), constitutes the entire agreement between you and Trump Mobile regarding the Services and supersedes all prior agreements or understandings. The most current versions of these policies are available on our website, www.trumpmobile.com.

By activating or using Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

1. Trump Mobile as an MVNO

Trump Mobile is a Mobile Virtual Network Operator ("MVNO"). We do not own wireless towers or network infrastructure. Coverage, service quality, and data speeds depend on the underlying carrier networks. We do not guarantee uninterrupted service, coverage in all areas, or specific data transmission speeds.

2. Included Third-Party Services

Certain Service plans may include access to third-party services, such as telehealth services, roadside assistance, and device protection (collectively, "Included Services"). These Included Services are provided by independent third-party providers and not by Trump Mobile.

2.1 Independent Providers

Included Services are subject to the terms, conditions, and privacy policies of the applicable third-party providers. Your use of such Included Services constitutes your Agreement to those separate terms and policies.

2.2 No Additional Charge; No Separate Purchase

Except as otherwise set forth in the Service plan, Included Services are included as part of your Service plan at no additional charge and are not available for separate purchase. These Services have no standalone cash value and may not be substituted, transferred, or exchanged.

2.3 No Warranty or Liability

Trump Mobile does not control and is not responsible for the availability, performance, content, or quality of Included Services. To the maximum extent permitted by law, Trump Mobile disclaims all liability arising from or related to your use of any Included Services.

2.4 Availability and Changes

Included Services may be modified, replaced, or discontinued at any time without notice. Except as required by law, changes to Included Services do not entitle you to any refund, credit, or compensation.

3. Postpaid Service

Services are postpaid. You will receive a monthly invoice for charges incurred. Monthly service charges are not prorated unless required by law. Taxes and regulatory fees are government-mandated taxes and may change. Trump Mobile may require deposits or advance payments. Charges may continue during periods of suspension.

4. Term and Termination

This Agreement begins when Service is activated and continues month-to-month. You may cancel at any time. Trump Mobile may suspend or terminate Service for nonpayment, fraud or excessive/abnormal use, violation of law or this Agreement, chargebacks, inaccurate information, or regulatory requirements.

You remain responsible for all charges through the end of the billing cycle. We may suspend or terminate your Services immediately for failure to maintain a valid payment method or failure to pay amounts due.

5. Billing, Charges, and Payment

5.1 Payment Authorization and Recurring Billing Consent.

You agree to pay all monthly plan charges, overage and roaming fees, activation/upgrade fees, and applicable taxes, regulatory fees, and surcharges. Payments are due by the invoice date. Late payments may result in fees, suspension, or termination of Services.

By enrolling in or activating the Services, or by providing a payment method in connection with your account, you expressly authorize Trump Mobile to charge your designated payment method on a recurring basis for all amounts due, including monthly Service charges, usage-based charges, taxes, fees, and any other applicable charges. This authorization applies to any replacement or updated payment method you provide or that is obtained through payment network account updater services, where available.

You acknowledge and agree that: (a) charges will be applied on a recurring basis (typically monthly), on or after your billing date; (b) the amount charged may vary depending on your Rate Plan, usage, taxes, and applicable fees; and (c) this authorization will remain in effect until you revoke it or cancel your Services in accordance with this Agreement.

You may revoke your authorization for recurring payments at any time by removing your payment method through your account or by contacting customer support. Revocation of authorization does not cancel your Services or relieve you of your obligation to pay all amounts due. If you revoke authorization and do not provide an alternative valid payment method, your Services may be suspended or terminated. You must maintain a valid payment method on file as a condition of receiving Services.

Trump Mobile will use commercially reasonable efforts to provide confirmation of your enrollment in recurring billing, including applicable terms, through your account, email, or other electronic communication.

You may cancel your Services at any time by contacting customer support or through your account portal. Cancellation will be effective in accordance with this Agreement and will not apply retroactively to charges already incurred. You will remain responsible for all charges accrued through the effective date of cancellation.

Where required by applicable law, Trump Mobile will provide advance notice of any material changes to recurring charges or billing practices.

5.2 Recurring Charges and Payment Timing

By activating or using the Services, or by providing a payment method in connection with your account, you authorize Trump Mobile to automatically charge your designated payment method (including credit card, debit card, or bank account) for all amounts due on your account. This includes, without limitation, monthly service charges, usage-based charges, taxes, fees, surcharges, and any other charges incurred in connection with the Services.

You agree that charges will be billed on a recurring basis (typically monthly) on or after your billing date. The amount of each charge may vary depending on your selected Rate Plan, actual usage, applicable taxes and fees, and any additional Services or features you elect.

You authorize Trump Mobile and our payment service provider to maintain your payment method on file and, where available, to update such payment method using account updater services provided by your payment card issuer or payment network.

Where required by applicable law, Trump Mobile will provide advance notice of material changes to the timing or amount of recurring charges. Billing statements or other transaction confirmations will be made available to you, and you are responsible for reviewing them and notifying us of any billing errors in accordance with this Agreement.

Your agreement to this provision constitutes your electronic authorization for recurring payments and has the same legal effect as a written signature. Payments made from a bank account may be subject to applicable electronic funds transfer laws, and nothing in this Agreement is intended to limit any rights you may have under those laws.

5.3 Failed Payments

If any payment is declined, reversed, or otherwise not successfully processed, you remain responsible for all amounts due, including any applicable fees. Trump Mobile may, to the extent permitted by law, retry the payment method on file, charge applicable fees, suspend or restrict Services, or terminate Services for nonpayment.

5.4 Billing Disputes

If you believe there is an error on your bill, you must notify us within sixty (60) days of the invoice date. You must provide sufficient detail regarding the disputed charge. You remain responsible for paying all undisputed charges while the dispute is under review. Failure to pay all undisputed charges may result in suspension or termination of Services.

5.5 Authorization Revocation

You may revoke your authorization for recurring payments at any time by removing your payment method through your account or by contacting customer support. Revoking authorization does not cancel your Services or relieve you of your obligation to pay all amounts due. Failure to maintain a valid payment method on file may result in suspension or termination of Services.

5.6 Billing Transparency

You may access your billing statements and account activity through your account portal. You are responsible for reviewing your statements and notifying us of any discrepancies in accordance with this Agreement.

6. Credit and Deposits

Trump Mobile may set credit limits or require deposits. Deposits may be applied to unpaid balances. No interest is paid on deposits unless required by law. Exceeding credit limits may result in Service interruption.

7. Devices and SIM Cards

You are responsible for all devices and SIM/eSIM cards on your account. Safeguard them against unauthorized use. Lost or stolen devices must be reported immediately. You remain responsible for charges until notification.

8. Account Security and Unauthorized Access

You are responsible for maintaining the security of your account, including any passwords, PINs, or authentication credentials. You agree to provide accurate and current information and to promptly update us with any changes.

We may require identity verification before granting access to your account, making changes, or processing number port-out requests.

You must notify us immediately of any suspected unauthorized use, fraud, or a security breach. We are not liable for unauthorized access to your account unless caused by our gross negligence or willful misconduct, to the maximum extent permitted by law.

Additional safeguards may apply to number porting and SIM changes, including verification procedures designed to prevent unauthorized transfers.

9. Service Limitations

Service may be interrupted due to factors outside our reasonable control, including, but not limited to, network congestion, weather or emergencies, equipment failure, or third-party carrier limitations. Data speeds may be reduced after usage thresholds. Network management practices may be applied reasonably by us or by the third-party carrier.

10. International Roaming and Dialing

International roaming and dialing Services may be available depending on your Rate Plan, device, and destination country. Availability, coverage, and service quality are not guaranteed and may be limited or unavailable in certain locations.

10.1 Rates and Charges

International usage may result in significant charges, including charges for outgoing and incoming calls, text messages, voicemail retrieval, and data usage. Rates and billing increments vary by country and may change at any time without notice. You are responsible for all such charges.

10.2 Billing Delays

Charges for international usage may be delayed and may appear on your bill after the close of the billing cycle in which the usage occurred. You remain responsible for all charges regardless of when they are billed.

10.3 Customer Responsibility

You are responsible for monitoring your international usage and for enabling or disabling roaming features on your device. Failure to disable roaming or monitor usage may result in substantial charges for which you will be responsible for.

10.4 Service Limitations

International Services may be subject to technical, regulatory, or carrier limitations. Certain features, including data Services, voicemail, or messaging, may not function or may operate differently while roaming.

10.5 Unauthorized or Fraudulent Use

You are responsible for all international usage associated with your account unless and until you notify us of unauthorized use. You must report lost or stolen devices immediately.

10.6 Compliance with Laws

You agree to comply with all applicable U.S. export laws and the laws and regulations of the country in which you use the Services.

11. 911 and Emergency Services

Access to 911 and emergency Services may be limited or unavailable under certain circumstances, including network congestion, outages, power failures, or when using Wi-Fi calling or non-native devices.

911 calls may be delayed, dropped, or routed incorrectly. Emergency personnel may not receive your callback number or location. Service depends on third-party systems outside our control.

Location information transmitted during a 911 call may be inaccurate or unavailable, particularly when using Wi-Fi or certain devices. You should be prepared to provide your location and callback information verbally to emergency responders.

Do not rely solely on wireless or VoIP-based Services for emergency communications. If possible, maintain access to alternative means of contacting emergency Services.

To the maximum extent permitted by law, Trump Mobile disclaims liability for any inability to access 911 Services or for inaccurate location information.

12. Disclaimer of Warranties

Services are provided "as is" and "as available". Trump Mobile disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

13. Limitation of Liability

Trump Mobile's total liability shall not exceed the amount you paid for Services during the six (6) months preceding a claim. We are not liable for indirect, incidental, special, consequential, or punitive damages. This limitation applies to all claims of any kind, including but not limited to any claims arising out of or related to the Services, whether based in contract, tort, statute, or otherwise.

14. Indemnification

You agree to indemnify Trump Mobile from claims, losses, liabilities or fines arising from your use of Services, violation of this Agreement, or unauthorized account use.

15. Dispute Resolution – Binding Arbitration and Class Action Waiver

15.1 Pre-Dispute Notice and Informal Resolution

Before initiating arbitration or any other formal proceeding (except for an individual action in small claims court as described below), the party asserting a dispute must first provide the other party with a written notice of dispute ("Notice of Dispute"). The Notice of Dispute must include: (a) the name and contact information of the complaining party; (b) a detailed description of the nature and factual basis of the dispute; (c) the specific provisions of this Agreement at issue; and (d) the relief sought, including a good-faith calculation of any monetary damages claimed.

The parties agree to engage in a good-faith effort to resolve the dispute informally for a period of at least sixty (60) days after receipt of a complete Notice of Dispute. As part of this process, either party may request that the parties participate in a settlement conference by telephone or video conference, which the parties agree to attend in good faith. No arbitration demand may be filed unless and until this informal resolution process has been completed, except where prohibited by applicable law.

15.2 Agreement to Arbitrate; Small Claims Option

Except for disputes that may be brought in an individual capacity in small claims court within that court's jurisdictional limits, you and Trump Mobile agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Services, including the breach, termination, enforcement, interpretation, or validity of this Agreement, and the determination of the scope or applicability of this arbitration provision, shall be resolved exclusively through final and binding arbitration.

15.3 Arbitration Administrator and Rules

Arbitration shall be administered by JAMS and conducted in accordance with its applicable rules, including the JAMS Comprehensive Arbitration Rules and Procedures and, where applicable, the JAMS Mass Arbitration Procedures.

Unless otherwise required by applicable law or agreed by the parties, the arbitration shall be conducted in Palm Beach County, Florida. The arbitration shall be conducted in English.

The arbitrator's decision shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

15.4 Class Action Waiver and Individual Proceedings

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND TRUMP MOBILE AGREE THAT ALL DISPUTES MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MASS, OR PRIVATE ATTORNEY GENERAL PROCEEDING.

YOU AND TRUMP MOBILE EXPRESSLY WAIVE ANY RIGHT TO: PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION; ACT AS A PRIVATE ATTORNEY GENERAL; SERVE AS A CLASS REPRESENTATIVE; OR JOIN OR CONSOLIDATE CLAIMS WITH THOSE OF OTHER CUSTOMERS.

The arbitrator shall have no authority to conduct or preside over any class, collective, representative, or consolidated proceeding, except as necessary to implement administrative batching or bellwether procedures permitted under Section 15.5.

15.5 Mass Arbitration Procedures

If twenty-five (25) or more substantially similar arbitration demands are filed against Trump Mobile by or with the assistance of the same or coordinated counsel, the parties agree that such demands shall be administered in accordance with the JAMS Mass Arbitration Procedures, including applicable staging, batching, or bellwether processes.

The parties agree that such procedures are intended to promote the fair, efficient, and cost-effective resolution of multiple claims.

15.6 Arbitration Fees and Costs

Payment of arbitration filing, administrative, and arbitrator fees shall be governed by the applicable JAMS rules.

To the extent permitted by applicable law, the arbitrator may award reasonable attorneys' fees and costs to the prevailing party. Where a party prevails on some but not all claims, the arbitrator may award an appropriate portion of such fees and costs.

15.7 Delegation of Arbitrability

The arbitrator, and not any court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration provision, including any claim that all or part of this provision is void or voidable.

15.8 Judicial Proceedings; Injunctive Relief; Jury Trial Waiver

You and Trump Mobile agree that courts located in Palm Beach County, Florida shall have exclusive jurisdiction for purposes of confirming or enforcing any arbitration award; enforcing this dispute resolution provision; and granting temporary, preliminary, or permanent injunctive or equitable relief, where appropriate.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND TRUMP MOBILE WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY SUCH COURT PROCEEDING.

15.9 Confidentiality

All arbitration proceedings, including any filings, testimony, evidence, rulings, and awards, shall be confidential and shall not be disclosed by either party, except as necessary to enforce or challenge an arbitration award; to obtain injunctive or equitable relief; or as otherwise required by applicable law.

15.10 Agency Rights

Nothing in this section prevents either party from filing a complaint with a federal, state, or local agency, including the Federal Communications Commission, which may seek relief on your behalf.

16. Governing Law

This Agreement is governed by the laws of Florida, without regard to conflict-of-law principles. Arbitration provisions are governed by the Federal Arbitration Act.

17. Privacy

Your use of Services is subject to our Privacy Policy, which covers collection and use of personal information, location data, device identifiers, and credit information. You may review our Privacy Policy at www.trumpmobile.com/privacy.

Your use of the Services may generate Customer Proprietary Network Information ("CPNI"), including telecommunications service usage data and call detail records. Our use, protection, and disclosure of CPNI are governed by our Privacy Policy and applicable telecommunications laws.

18. Electronic Communications and E-Sign Consent

By activating or using the Services, you consent to receive this Agreement, account information, billing statements, disclosures, notices, and other communications ("Communications") electronically from Trump Mobile. This consent is provided in accordance with the Electronic Signatures in Global and National Commerce Act ("E-SIGN").

18.1 Scope of Consent

Your consent applies to all Communications related to your account and Services, including but not limited to Agreements, amendments, billing statements, payment confirmations, notices, and disclosures required by law.

18.2 Method of Delivery

Communications may be provided via email, text message, in-app notification, account portal, or by posting on our website.

18.3 Paper Copies

You may request a paper copy of any Communication at no charge by contacting customer support. We may limit the number of copies provided where permitted by law.

18.4 Withdrawal of Consent

You may withdraw your consent to receive Communications electronically at any time by contacting customer support. Withdrawal of consent may result in termination of your Services if electronic delivery is a condition of providing Services.

18.5 Updating Contact Information

You are responsible for maintaining a valid and current email address and contact information on your account. You agree to promptly update us with any changes.

18.6 Hardware and Software Requirements

To access and retain Communications, you must have: a device capable of accessing the internet, a valid email address, a current web browser that supports secure connections, and sufficient storage or ability to print Communications. We are not responsible for your inability to access Communications due to failure to maintain these requirements.

18.7 Electronic Signatures

You agree that your electronic acceptance of this Agreement, including by clicking "I agree," activating Services, or using the Services, constitutes your electronic signature and has the same legal effect as a physical signature.

19. Consent to Communications; TCPA Disclosure

By providing your phone number(s) to Trump Mobile, you expressly consent to receive communications from us and our agents, including calls and text messages, at any number associated with your account. These communications may include account-related information, service notifications, billing alerts, payment reminders, and other transactional messages.

19.1 Autodialed / Prerecorded Calls

You agree that these communications may be made using an automatic telephone dialing system, prerecorded or artificial voice messages, or other automated technologies, to the extent permitted by applicable law.

19.2 Marketing Communications

Where required by law, we will obtain your prior express written consent before sending you marketing or promotional messages using automated technologies. Consent to receive marketing communications is not a condition of purchasing any goods or Services.

19.3 Message Frequency and Charges

Message frequency may vary. Message and data rates may apply depending on your wireless Rate Plan.

19.4 Opt-Out Instructions

You may opt out of receiving marketing text messages at any time by replying "STOP" to any such message. You may continue to receive non-marketing, transactional messages related to your account and Services.

19.5 Call Opt-Out

You may opt out of certain non-essential calls or messages by contacting customer support; however, you may still receive communications necessary to provide Services, enforce this Agreement, or comply with legal obligations.

19.6 Number Ownership and Accuracy

You represent that you are the authorized user of any phone number you provide and that you will notify us promptly if your number changes or is reassigned.

20. Changes to Agreement

Trump Mobile may modify this Agreement at any time. Material changes will be communicated in advance in writing via bill messages, email, or website posting. Continued use constitutes acceptance.

21. Severability

If any provision, including arbitration, is found invalid, it will be severed without affecting the remainder of this Agreement, which remains enforceable.

22. Force Majeure

Trump Mobile is not liable for delays or failures caused by events beyond our control, including natural disasters, cyberattacks, labor disputes, or government actions.

23. Number Portability and Phone Number Ownership

Phone numbers remain under carrier control. Porting is allowed per FCC rules. Numbers not ported may be reassigned after termination.

24. Network Management and Data Usage

Trump Mobile uses reasonable network management practices to maintain service quality, ensure fair access, and protect network integrity. Because we operate as an MVNO, our Services rely on third-party carrier networks, and performance may be affected by the practices and limitations of those networks.

24.1 Data Speeds and Performance

Data speeds are not guaranteed and may vary based on factors including network availability, coverage, device capability, location, signal strength, and network congestion. Any advertised speeds are estimates and not guaranteed.

24.2 Network Prioritization

During periods of network congestion, your data traffic may be slowed, delayed, or otherwise impacted. This may result in reduced speeds or performance.

24.3 Data Usage Thresholds

We may apply data usage thresholds to certain plans. After a specified amount of high-speed data usage, data speeds may be reduced for the remainder of the billing cycle. Any applicable thresholds will be disclosed in your Rate Plan.

24.4 Hotspot and Tethering

Hotspot or tethering usage may be subject to separate data limits, speed restrictions, or additional charges. Availability and performance may vary by device and network conditions.

24.5 Network Protection

Use of the Services in a manner that negatively impacts network performance or interferes with other users' access may result in reduced speeds, suspension, or termination of Services, consistent with this Agreement and the Acceptable Use Policy.

24.6 Network Optimization

We may implement reasonable measures to manage network performance, including techniques that optimize data usage for certain applications or Services, where permitted by law.

24.7 Additional Disclosures

We may provide additional information regarding network management practices, data usage, or performance characteristics from time to time through your Rate Plan, account materials, or our website. In the absence of such additional information, this section governs.