Device Protection — Limited Service Agreement

I. Definitions:

(1) Act of War — Any warlike action by a military or paramilitary force, including without limitation in defending against an actual or expected attack; or any act which is associated with, connected with, or occurring in the course of war, or which directly precipitates or provokes war.

(2) Administrator — EGV Companies, Inc. 50 N. Laura St. Suite 2500, Jacksonville, Florida 32256, (833) 478-6966

(3) Breakdown — the mechanical or electrical breakdown of Your Covered Device(s) that results in it no longer being able to perform its intended function properly as originally designed and intended, resulting from defects in materials or workmanship and/or normal wear and tear.

(4) Computer System — Any computer, hardware, software, or communication system or electronic device (including but not limited to smart phone, laptop, tablet, or wearable device), server, cloud, microcontroller, or similar system, including any associated input, output, data storage device, networking equipment, or backup facility.

(5) Covered Devices(s), Device(s) — the wireless Device(s) that is covered by this Limited Service Agreement. Kindly note, you may be required to complete a device registration process, which may include diagnostics test for some categories or submission of photographs of the device to validate Your device is fully operational and not currently damaged.

(6) Cyber risk — Any loss, damage, liability, claim, cost, or expense of any nature directly or indirectly caused by, contributed to by, resulting from, or arising out of or in connection with, any of the following: any unauthorized, malicious, or criminal act, or the threat of such act(s), involving access to, or the processing, use or operation of, any Computer System; any error or omission involving access to, or the processing, use, or operation of, any Computer System; any partial or total unavailability or failure to access, process, use, or operate any Computer System; or any loss of use, reduction in functionality, repair, replacement, restoration, or reproduction of any data, including any amount pertaining to the value of such data.

(7) Illegal activities — Any actual or alleged violation of any federal, state or local regulation, statute or law; any forgery, conversion, secretion, or embezzlement; or any dishonest, fraudulent, criminal, or illegal act.

(8) Limit of Liability — Our total liability for benefits provided under this Limited Service Agreement.

(9) Political risk — Any one or more of the following: any event, organized resistance, or action intending or implying the intention to overthrow, supplant or change outside of normal legal processes the existing head of state, elected official, appointed official, government, or political, militarized, terrorist or ruling group; nationalization; confiscation; expropriation; deprivation; requisition; revolution; rebellion; insurrection; uprising; military and usurped power; or any action taken by a governmental authority in response to the foregoing.

(10) Selling Retailer — T1 Mobile LLC d/b/a TrumpSM Mobile

(11) Service Provider — the entity responsible for providing service under this Limited Service Agreement.

(12) You, Your, and the Customer — the owner of the Covered Device(s).

(13) War — A state or period of hostile armed conflict, or military or paramilitary action, between two or more or within any of the following: a nation, a state, a government, a territory, a ruler, or a political, militarized, terrorist, or ruling group. It includes any acts or events associated with, connected with, or occurring in the course of such conflict or action, or directly precipitating or provoking such conflict or action. This definition applies regardless of whether war has been officially or formally declared, or whether governments have officially recognized the conflict or action as war.

(14) Warrantor, We, Our, Us — EGV Companies, Inc., 50 N. Laura St. Suite 2500, Jacksonville, Florida 32202, (833)-478-6766.

II. Limited Service Agreement:

(1) Term:

The term of this Limited Service Agreement begins 30 days from the date of purchase and continues for as long as you are actively on a mobile subscription plan with the Selling Retailer. Coverage for mechanical Breakdown and Cracked Screen is effective upon the expiration of the shortest portion of the manufacturer's warranty. Coverage is subject to the manufacturer's warranty which applies first.

(2) Coverage:

Device(s) eligible for coverage under this Limited Service Agreement must be in good working mechanical order with no prior cosmetic or mechanical defects at the time you sign up for mobile service with the Selling Retailer.

You agree that your Covered Device(s) has no preexisting condition and understand that the coverage does not start for 30 days after your initial sign up with the Selling Retailer. We will repair or replace Your Covered Device(s), at Our discretion, due to a mechanical or electrical breakdown and/or cracked screen due to accidental handling, including those experienced during normal wear and tear, up to one thousand dollars ($1,000) per occurrence. Limit two (2) occurrences during any 12-month period. A mechanical or electrical breakdown caused by direct result of a power surge is also covered unless otherwise noted in the Exclusions – What is Not Covered section. Parts will be replaced with those of like, kind and quality. We may use new or remanufactured parts. If the Covered Device(s), cannot be repaired; if the cost of the repairs exceeds the original purchase price; if parts are no longer available or are discontinued by the manufacturer, the Covered Device(s) will be replaced as determined by Us with a product of similar quality and features. You are responsible to backup all software and data prior to commencement of repair.

(3) Limit of Coverage Liability:

Our Limit of Coverage Liability for Your Covered Device(s) under the Limited Service Agreement is the cost of the authorized repairs, or replacement as determined by Us, with a product of like, kind and quality, and similar features, provided however, in no event will Our total liability per occurrence for repairs or replacement exceed the original purchase price of the Covered Device(s), excluding sales tax, delivery, and installation costs.

(4) How to Get Service:

You must contact the Administrator for the appropriate authorized service center. Call (833-478-6766) between the hours of 8:00AM and 5:00PM central standard time OR email [email protected]. All repairs must be authorized by the Administrator prior to any performance of work. Claims on unauthorized repairs may be denied. You may be asked for a credit card number prior to service being performed. Covered Device(s) found to be non-defective may incur a service charge of up to $100.00. Many Covered Device(s) performance issues, which are not covered under this Limited Service Agreement, can be due to simple circumstances such as the Covered Device(s) not being switched on. For a Covered Device(s) that uses batteries as the prime power supply, check that the batteries do not need replacing or recharging. If applicable, and You refuse service on a covered item after We have dispatched the authorized repair servicer to Your location, You will be billed for that servicer's applicable trip charge.

(5) Service Deliverables:

Unless otherwise provided in this Limited Service Agreement, Covered Device(s) must be delivered and picked up by You at Our authorized service center during normal business hours.

III. Exclusions – What is Not Covered:

(1) Products not originally covered by a manufacturer's warranty.

(2) Product repairs that should be covered by the manufacturer's warranty or are a result of a recall, regardless of the manufacturer's ability to pay for such repairs.

(3) Cleaning, Periodic checkups, preventive maintenance

(4) Any and all pre-existing conditions that occur prior to the effective date of this Limited Service Agreement.

(5) Part of repairs due to normal wear and unless tied to a Breakdown and items normally designed to be periodically replaced during the life of the Covered Device(s), including but not limited to batteries, light bulbs, etc.

(6) Damage due to abuse, misuse, mishandling, introduction of foreign objects into the Covered Device(s), unauthorized modifications or alterations to a Covered Device(s), failure to follow the manufacturer's instructions, third party actions, fire, theft, insects, animals, exposure to weather, windstorm, sand, dirt, hail, earthquake, flood, water, acts of God or consequential loss of any nature.

(7) Loss or damage caused by war, invasion, act of foreign enemy, hostilities, civil war, rebellion, riot, strike, labor disturbance, lockout, or civil commotion

(8) Incidental, consequential or secondary damages or delay in rendering service under this Limited Service Agreement, loss of use during the period that the Covered Device(s) is at an authorized service center or awaiting parts,

(9) Failures that occur outside of the 50 states of the United States of America and the District of Columbia.

(10) Non-functional, aesthetic parts or external parts including but not limited to plastic parts, knobs, scratches, peeling, dents, protective glass, housings, insulation, frames, light bulbs, antennae or antenna system, expansion of the channel or frequency range capabilities, speakers, remote controls, headphones.

(11) Unauthorized repairs and/or parts.

(12) Cost of installation, setup, diagnostic charges, removal or reinstallation of the Covered Device(s), except as provided herein.

(13) Accessories used in conjunction with a Covered Device(s).

(14) Any other loss other than a covered Breakdown.

(15) Service where no problem can be found, noises, squeaks, or Breakdowns not reported during the term of this Limited Service Agreement.

IV. Conditions:

(1) Territories:

The Limited Service Agreement territory is limited to the geographic area of the United States of America, including the District of Columbia, only. It does not include Canada or U.S. Territories including but not limited to Guam, Puerto Rico or U.S. Virgin Islands.

(2) Subrogation:

If We pay or render service for a loss, We may require You to assign Us Your rights of recovery against others. We will not pay or render service for a loss if You impair these rights to recover. Your rights to recover from others may not be waived. You will be made whole, subject to the terms of this Limited Service Agreement before We retain any amount We may recover.

(3) Limit of Liability:

This Limited Service Agreement sets out the full extent of Our responsibilities. Neither Warrantor nor the Administrator shall be liable for special, indirect, incidental, punitive or consequential damages (including, without limitation, damages for loss of business profits, business interruption, expenses arising out of third party claims, loss of use of the covered product, inconvenience, or any other loss), whether or not caused by or resulting from breach of contract, negligence, or other wrongful act or omission, even if it has been advised of the possibility of such damages. Neither the Obligor nor the Administrator authorize any person, entity, or Selling Retailer to create for them any other obligation or liability in connection with this Limited Service Agreement.

(4) Privacy Policy:

It is Our policy to respect the privacy of Our customers. For information on Our privacy practices, please review Our privacy policy at www.trumpmobile.com.

(5) Dispute Resolution/Arbitration Agreement and Class Action Waiver:

PLEASE READ THIS DISPUTE RESOLUTION/ ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, INCLUDING THE OPT-OUT PROVISION, CAREFULLY TO UNDERSTAND YOUR RIGHTS. IT REQUIRES THAT CLAIMS (AS DEFINED BELOW) BE RESOLVED SOLELY THROUGH BINDING ARBITRATION ON AN INDIVIDUAL BASIS, RATHER THAN BY A JURY OR IN A CLASS ACTION.

Arbitration is a method of resolving any Claim without filing a lawsuit. In this Arbitration Agreement and Class Action Waiver (collectively including all of this section of this Limited Service Agreement), You, We, and the Administrator (the "Parties") are agreeing to submit any and all Claims to binding arbitration on an individual basis for resolution. This Arbitration Agreement and Class Action Waiver sets forth the terms and conditions of our agreement to binding arbitration. The Parties agree that any and all claims, disputes and controversies arising under or related in any way to this Limited Service Agreement, including but not limited to claims related to the underlying transaction giving rise to this Limited Service Agreement, claims related to the sale or fulfillment of this Limited Service Agreement, and claims against any third-party (including the Selling Retailer and/or any of its owners, shareholders, members, affiliates, subsidiaries, divisions, directors, officers, employees, representatives, successors, and assigns) arising under or related in any way to this Limited Service Agreement or the underlying transaction or the sale or fulfillment of this Limited Service Agreement (collectively, "Claims"), shall be resolved by final and binding arbitration. "Claims" shall be given the broadest meaning possible and includes, without limitation, Claims arising under agreement, tort, statute, regulation, rule, ordinance or other rule of law or equity, and Claims against any of Our or the Administrator's owners, shareholders, members, affiliates, subsidiaries, divisions, directors, officers, employees, representatives, successors, or assigns. "Claims" does not include a claim for public injunctive relief brought under any California statute enacted for a public reason, provided that You are a California resident or purchased Your Limited Service Agreement in California. In arbitration, Claims are resolved by an arbitrator and not by a judge or jury. THE PARTIES, INCLUDING YOU, WAIVE ANY RIGHT TO HAVE CLAIMS DECIDED BY A JUDGE OR JURY. In addition, except as expressly stated in the Class Action Waiver or otherwise expressly stated herein, the arbitrator shall have exclusive authority to decide all issues related to the enforcement, applicability, scope, validity, and interpretation of this Arbitration Agreement, including but not limited to any unconscionability challenge or any other challenge that the Arbitration Agreement is void, voidable or otherwise invalid. Notwithstanding this agreement to arbitrate, each of the Parties retains the right to seek remedies in small claims court to resolve any Claim, on an individual basis, within the jurisdiction of small claims court. You acknowledge Your understanding that all Parties hereunder are waiving their rights to go to court, except for small claims court, to resolve any Claims arising under or related in any way to this Limited Service Agreement.

The Parties agree and acknowledge that the transaction evidenced by this Limited Service Agreement affects interstate commerce. The Parties further agree that all issues relating to this Arbitration Agreement and Class Action Waiver, including its enforcement, scope, validity, interpretation, and implementation, will be determined pursuant to federal substantive law and the substantive and procedural provisions of the Federal Arbitration Act ("Act"), 9 U.S.C. §§ 1-16. If federal substantive law holds that state law should apply to any issue relating to this Arbitration Agreement and Class Action Waiver, then the law of the state where You purchased the Agreement shall apply, without regards to conflicts of law.

CLASS ACTION WAIVER.

All Claims must be brought solely in an individual capacity, and not as a plaintiff or class member in any purported class action, collective action, representative action, mass action, private attorney general action or action on behalf of the general public, or similar proceeding (any such action is referred to herein as a "Class Action"). NO CLAIM WILL BE ARBITRATED ON A CLASS ACTION BASIS. The Parties, including You, expressly waive any right or ability to bring, assert, maintain, or participate as a class member in any Class Action in court, arbitration, or any other forum, and the right for anyone to do so on Your behalf. The arbitrator may not consolidate more than one person or entity's claims and may not otherwise preside over any Class Action. The arbitrator shall not have the authority to combine or aggregate multiple persons' or entities' Claims or discovery, to conduct a Class Action or to make an award to any person or entity not a party to the arbitration. Notwithstanding anything to the contrary, the Parties agree that the enforcement, applicability, scope, validity, and/or interpretation of this Class Action Waiver shall be decided by a court of competent jurisdiction and not by an arbitrator. If this Class Action Waiver is ruled unenforceable or is interpreted to not prevent a Class Action, then the Arbitration Agreement shall be null and void, and any Claims shall proceed in a court of law and not in arbitration. The Parties agree that if an arbitrator renders a decision regarding the enforcement, applicability, scope, validity, and/or interpretation of this Class Action Waiver, or determines that a Class Action may proceed in arbitration, then: (1) the arbitrator has exceeded his powers, pursuant to §10(a)(4) of the FAA, by taking such action; (2) either party may seek immediate review of that decision by a court of competent jurisdiction; and (3) a court of competent jurisdiction shall apply a "de novo" standard of review of that decision if such standard of review is allowed by the common law or statutes of that state. The Parties, including You, agree that if for any reason a Claim proceeds to Court, rather than arbitration, (1) the Claim will proceed solely on an individual, non-class, non-representative basis, and (2) no Party may be a class representative or class member or otherwise participate in any Class Action.

The arbitration shall be administered by the American Arbitration Association ("AAA"). The arbitration shall be conducted pursuant to the AAA Consumer Arbitration Rules (the "Code"). Information on AAA and a copy of the Code may be found at the following number and URL: American Arbitration Association, (800) 778-7879, www.adr.org. The arbitration will be governed by federal substantive law and the substantive and procedural provisions of the Federal Arbitration Act ("Act"), 9 U.S.C. §§ 1-16. If federal substantive law holds that state law should apply to any issue relating to the arbitration, then the law of the state where You purchased the Limited Service Agreement shall apply, without regards to conflicts of law. The arbitration will occur before a single, neutral arbitrator selected in accordance with the Code in effect at the time the arbitration is commenced. If Your total damage claims (not including attorney's fees) do not exceed $25,000, then all Claims shall be resolved by the Code's Procedures for the Resolution of Disputes through Document Submission, except that a Party may ask for a hearing or the arbitrator may decide that a hearing is necessary. If a hearing is held, You have a right to attend the arbitration hearing in person, and You may choose to have any arbitration hearing held in the county in which You live, the closest AAA location to Your residence, or via telephone. In the event that the specified arbitration forum is unavailable, the Parties may agree on a substitute arbitration forum. If the Parties cannot agree, a court of competent jurisdiction may appoint a substitute arbitration forum. For information about how to initiate arbitration with the AAA, the Parties may refer to the AAA Code and forms at www.adr.org or call (800) 778–7879. If You initiate arbitration with AAA, You must pay the AAA filing fee in an amount no greater than the fee You would have to pay if You filed a complaint in federal court. We will pay any remaining Costs of arbitration required by the Code ("Arbitration Costs"); however, if the arbitrator determines that any of Your claims are frivolous, You shall bear all of the Arbitration Costs. If We initiate arbitration against You, We will pay the AAA filing fee and the Arbitration Costs. Each party will pay his/her/its own attorney's fees, as well as costs relating to proof and witnesses, regardless of who prevails, unless applicable law and/or the Code gives a party the right to recover any of those fees from the other party. An arbitration award may not be set aside except upon the limited circumstances set forth in the Federal Arbitration Act. An award in arbitration will be enforceable under the Federal Arbitration Act by any court having jurisdiction. The time for commencing an arbitration asserting any Claim shall be determined by reference to the applicable statute(s) of limitations, including the applicable rules governing the commencement of the limitations period, and a Claim in arbitration is barred to the same extent it would be barred if it were asserted in court of law or equity rather than in arbitration.

If any portion of this Arbitration Agreement is deemed invalid or unenforceable, all the remaining portions of this Arbitration Agreement shall nevertheless remain valid and enforceable, provided, however, that if any portion of the Class Action Waiver is deemed invalid or unenforceable, then this Arbitration Agreement shall be invalidated and unenforceable in its entirety. In the event of a conflict or inconsistency between this Arbitration Agreement and Class Action Waiver and the other provisions of this Limited Service Agreement or any other agreement, this Arbitration Agreement and Class Action Waiver governs.

OPT-OUT PROVISION.

YOU SHALL HAVE THE RIGHT TO OPT OUT OF THIS ARBITRATION AGREEMENT AND CLASS ACTION WAIVER BY PROVIDING WRITTEN NOTICE OF YOUR INTENTION TO DO SO TO US WITHIN THIRTY (30) DAYS OF THE PURCHASE OF THIS LIMITED SERVICE AGREEMENT (THE DATE OF PURCHASE BEING INDICATED ON YOUR SALES ORDER AND RECEIPT FROM THE SELLING RETAILER). To opt out, You must send written notice to either: (1) 50 N. Laura St. Suite 2500, Jacksonville, Florida 32202, Attn: Legal or (2) [email protected] with the subject line, "Arbitration opt out." You must include in Your opt out notice: (a) Your name and address; (b) the date You purchased; and (c) the Selling Retailer. If You properly and timely opt out, then all Claims will be resolved in court rather than arbitration.

(6) Insurance:

EGV Companies, Inc., obligations to perform under this Limited Service Agreement are insured by Jefferson Insurance Company, 9950 Maryland Drive, Richmond, VA 23233, (800) 548-8510. If the Administrator fails to pay an authorized claim within sixty (60) days, or if the Administrator becomes insolvent or ceases to conduct business during the term of this Limited Service Agreement, You may submit Your claim directly to the applicable insurer at the above address for consideration.